Frequently Asked Questions
Everything you need to know about the world's most versatile cookware.
What makes HexClad cookware different from traditional non-stick pans?
HexClad features a patented laser-etched hexagon design that creates a series of peaks and valleys. The peaks are stainless steel for superior searing and durability, while the valleys are high-grade non-stick for easy release and cleanup.
Is HexClad cookware dishwasher and oven safe?
Yes, all HexClad cookware is dishwasher safe and oven safe up to 500°F. Our tempered glass lids are also oven safe up to 400°F, providing maximum flexibility for your cooking needs.
Can I use metal utensils with my HexClad pans?
Absolutely. Unlike traditional non-stick coatings that scratch easily, HexClad’s stainless steel peaks protect the non-stick valleys, making our pans completely metal-utensil safe.
What is your shipping policy and how long does delivery take?
We offer free standard shipping on all orders within the contiguous United States. Most orders are processed within 1-2 business days and typically arrive within 3-7 business days.
What is the Lifetime Warranty policy?
HexClad is built to last a lifetime. We offer a limited lifetime warranty against manufacturer defects. If your product fails due to a defect in materials or workmanship, we will replace it free of charge.
Does HexClad work on induction cooktops?
Yes, HexClad is designed with a magnetic stainless steel base, making it compatible with all cooktops, including induction, gas, electric, and ceramic.